FAQs
Product
What age range is the content aimed at?
Our App is aimed at children from 3 onwards but all ages can enjoy it. We have many adult listeners too!
How regularly is the content updated?
We update our content weekly.
Is it free?
Yes, the App is free to download and we also have multiple free audios in each category. If you would like to unlock all of our material and get new content weekly you will need to subscribe. You can also choose to purchase individual audios if you prefer.
How much does it cost to subscribe?
You get a free 7 day trial and if you like it, you will be billed £19.99 for the year (if based in UK - otherwise you will be billed equivalent local currency). Alternatively you can pay a monthly fee of £3.99 (if based in UK - otherwise you will be billed equivalent local currency).
Technical
How do I get back to the home screen quickly?
Click on the monkey icon at the top of the screen to bring you immediately back to the home screen from whatever page you are on.
How do I create a playlist?
Choose the audio you would like to add to your playlist and hit the ‘add to playlist’ icon (musical note with a + above it). Then click on the playlist icon at the top right of the screen to view your newly chosen track.
How do I know if audio is on my playlist?
It will have a yellow star on the top right hand corner of the thumbnail.
How do I edit my playlist?
You can move the audio up and down by holding and moving the 3 lines to the right of each audio. Swiping left on the audio allows you to remove it from your playlist.
How do I use content offline (download)?
If you have purchased the audio or have subscribed you may download the audio by hitting ‘download’ at the bottom left in the audio screen. This will then appear in ‘Downloads’ which you access by clicking the gear symbol at the top right of the screen. Even if you have no internet access you will be able to listen to your downloaded audio. Just ensure you have enough space on your device!
How do I delete downloaded content?
Click on audio thumbnail you have downloaded and there will be an option to ‘Remove Download’ at the bottom left of the screen which takes a few seconds once clicked.
How do I subscribe?
When you attempt to play one of the paid audios (they have a padlock on the thumbnail) a screen will appear offering you to purchase either the individual track, a monthly subscription or an annual subscription.
Subscription
Can I purchase Individual audios?
Yes. When you attempt to play one of the paid audios (they have a padlock on the thumbnail) a screen will appear offering you to purchase the individual track.
How do I check my subscription status?
If you signed up through iTunes:
You can check the status of your trial or subscription through iTunes account Settings on your device.
On your iPhone or iPad, go to your device’s “Settings”.
Tap “iTunes & App Store”.
Tap your Apple ID at the top of the screen and then tap “View Apple ID”.
Sign in if requested to do so.
This brings you to an Account Settings page, where you can tap “Subscriptions” to view your New Horizon subscription.
Once there, you should see the New Horizon subscription listed.
If your trial or subscription has been cancelled, you will see the expiration date listed. If it has not been cancelled yet, you will see the renewal date, along with the price you will be charged. For more information, please go to the AppStore Subscriptions page (Apple iOS): http://support.apple.com/kb/ht4098
If you signed up through Google Play:
You can check the status of your subscription through the Google Play account on your device.
Open the Google Play store app.
Tap the Menu icon in the upper left-hand corner.
Tap “Subscriptions”.
Tap your New Horizon subscription where you can see your subscription status.
If you do not see New Horizon listed here, then you have not activated a New Horizon subscription or free trial.
If the trial or subscription has been cancelled, you will see the expiration date listed. If it has not been cancelled yet, you will see the renewal date along with the price you will be charged. For more information, please go to Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481
You can check the status of your trial or subscription through iTunes account Settings on your device.
On your iPhone or iPad, go to your device’s “Settings”.
Tap “iTunes & App Store”.
Tap your Apple ID at the top of the screen and then tap “View Apple ID”.
Sign in if requested to do so.
This brings you to an Account Settings page, where you can tap “Subscriptions” to view your New Horizon subscription.
Once there, you should see the New Horizon subscription listed.
If your trial or subscription has been cancelled, you will see the expiration date listed. If it has not been cancelled yet, you will see the renewal date, along with the price you will be charged. For more information, please go to the AppStore Subscriptions page (Apple iOS): http://support.apple.com/kb/ht4098
If you signed up through Google Play:
You can check the status of your subscription through the Google Play account on your device.
Open the Google Play store app.
Tap the Menu icon in the upper left-hand corner.
Tap “Subscriptions”.
Tap your New Horizon subscription where you can see your subscription status.
If you do not see New Horizon listed here, then you have not activated a New Horizon subscription or free trial.
If the trial or subscription has been cancelled, you will see the expiration date listed. If it has not been cancelled yet, you will see the renewal date along with the price you will be charged. For more information, please go to Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481
My content appears to be locked after subscribing?
Click on settings gear icon at top right of the screen and select ‘Purchases’ and then ‘Restore Purchases’.
I have a subscription on IOS, can I use on Android and vice versa?
Unfortunately this isn’t possible with the current version.
Billing
How can I get refunded?
If you signed up through iTunes:
Apple handles all billing for in-app purchases. Customers who have subscribed through iTunes will need to contact them directly with any refund requests. They are typically able to honour all refund requests within 30 days of the purchase date (but this is at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.
If you signed up through Google Play:
Google handles billing for in-app purchases. Customers who have subscribed through the Google Play Store will need to contact them directly with any refund requests. You can contact Google Customer Support directly at https://support.google.com/googleplay/answer/2479637?hl=en-GB.
Apple handles all billing for in-app purchases. Customers who have subscribed through iTunes will need to contact them directly with any refund requests. They are typically able to honour all refund requests within 30 days of the purchase date (but this is at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.
If you signed up through Google Play:
Google handles billing for in-app purchases. Customers who have subscribed through the Google Play Store will need to contact them directly with any refund requests. You can contact Google Customer Support directly at https://support.google.com/googleplay/answer/2479637?hl=en-GB.
How are subscriptions billed?
Subscriptions are set to automatically renew at the end of each billing period. Our annual subscriptions are billed as a one off up-front payment for the full year at the time of subscribing. Your account will be charged at the initial monthly or yearly rate 24 hours prior to the end of the current period.
If you made an in-app purchase through our iOS app, you will be charged with the primary payment method on your iTunes account.
If you made an in-app purchase through our Android app, you will be charged with the primary payment method on your Google Play account.
If you made an in-app purchase through our iOS app, you will be charged with the primary payment method on your iTunes account.
If you made an in-app purchase through our Android app, you will be charged with the primary payment method on your Google Play account.
How do I update my payment method?
If you signed up through iTunes:
Please check their FAQs for how to update your payment method,
https://support.apple.com/en-gb/HT201266.
If you signed up through Google Play:
Please check their FAQs for how to update your payment method,
https://support.google.com/googleplay/answer/4646404.
Please check their FAQs for how to update your payment method,
https://support.apple.com/en-gb/HT201266.
If you signed up through Google Play:
Please check their FAQs for how to update your payment method,
https://support.google.com/googleplay/answer/4646404.
Contact
How do I contact you?
You can email us at contact@newhorizonholisticcentre.co.uk